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Sales Development Professional
1 week ago
About Our Company
">Fpsinc is a performance-based analytically driven omnichannel solutions organization with operations in multiple locations. We put culture and employees first, and our rapidly growing global company employs the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
">Our Core Values
">We value integrity, excellence, accountability, and grace. Our team members are expected to act with integrity, deliver exceptional client results, and take pride in their work while being passionate about what they do.
">Job Description
">The Sales Trainer will be responsible for training and developing call center personnel in client deliverables and expectations, including product information and customer service. The ideal candidate will have a minimum of (3+) years solid trainer experience and excellent communication skills.
">Responsibilities
">- Deliver all types of training related to customer service, sales, and process knowledge.">
- Partner with clients in conducting TNA, designing and developing learning content.">
- Evaluate training results and identify opportunities.">
- Provide operational support by resolving learning gaps affecting performance.">
- Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revision.">
Required Skills and Qualifications
">- Minimum 3+ years of experience as a trainer in the BPO/call center industry.">
- Excellent communication and presentation skills.">
- Strong interpersonal and customer service skills.">
- Ability to work independently and with teams.">
- Intermediate to advanced presentation and facilitation skills.">
- Strong people management and project management skills.">
Benefits
">Fpsinc offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth.
