BPO Operations Supervisor
7 days ago
• Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.
• Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies.
• Conduct regular performance evaluations, feedback sessions, and root cause analyses to address gaps, improve productivity, and ensure compliance with security and attendance standards.
Job Requirements:
• Bachelor's Degree holder (any course)
• Minimum of 2 years' experience as an Operations Supervisor
• Must have people management experience (direct reports are Team Leader level)
• Experienced in handling Health/Life Insurance campaign
• Can work onsite and do night shift schedule
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