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Call Center Training Specialist

1 week ago

Pasig, National Capital Region, Philippines Fpsinc Full time

Overview

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Fpsinc is a rapidly growing global company that puts culture and employees first. We believe happy, fulfilled teams deliver breakthrough results.

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Our Mission

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We create conditions within which people can thrive. As a Sales Trainer, you will be responsible for training and developing call center personnel in client deliverables and expectations, including product information and customer service.

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Responsibilities

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  • Deliver all types of training related to customer service, sales, and process knowledge.">
  • Partner with clients in conducting TNA, designing and developing learning content.">
  • Evaluate training results and identify opportunities.">
  • Provide operational support by resolving learning gaps affecting performance.">
  • Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revision.">
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Qualifications

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  • Minimum 3+ years of experience as a trainer in the BPO/call center industry.">
  • Excellent communication and presentation skills.">
  • Strong interpersonal and customer service skills.">
  • Ability to work independently and with teams.">
  • Intermediate to advanced presentation and facilitation skills.">
  • Strong people management and project management skills.">
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What We Offer

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Fpsinc offers a competitive salary, medical, dental and vision benefits, and the opportunity for high potential career growth.