BPO Supervisor Manager
7 days ago
This is an exciting opportunity to join our BPO operations team as a supervisor, where you will play a vital role in driving business growth and excellence.
Job OverviewYou will be responsible for managing a team of operations supervisors, ensuring smooth day-to-day operations, and exceeding performance targets. Your expertise in people management, process improvements, and collaboration with cross-functional teams will be instrumental in achieving our goals.
Key Responsibilities:- Develop and implement strategies to improve team performance and efficiency;
- Collaborate with internal stakeholders to enhance employee engagement and retention;
- Conduct thorough performance evaluations and provide constructive feedback to drive growth and development;
- Maintain accurate records and reports to ensure compliance with company policies and regulatory requirements;
- Bachelor's degree from a reputable institution;
- At least 2 years of experience in operations supervision or a related field;
- Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams;
- Proven track record of delivering results-oriented solutions and improving operational efficiencies;
- Familiarity with health and life insurance campaigns and their operational requirements;
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