BPO Supervisor Manager

7 days ago


Pasig, National Capital Region, Philippines VCC Link Inc. Full time
About Our Role

This is an exciting opportunity to join our BPO operations team as a supervisor, where you will play a vital role in driving business growth and excellence.

Job Overview

You will be responsible for managing a team of operations supervisors, ensuring smooth day-to-day operations, and exceeding performance targets. Your expertise in people management, process improvements, and collaboration with cross-functional teams will be instrumental in achieving our goals.

Key Responsibilities:
  1. Develop and implement strategies to improve team performance and efficiency;
  2. Collaborate with internal stakeholders to enhance employee engagement and retention;
  3. Conduct thorough performance evaluations and provide constructive feedback to drive growth and development;
  4. Maintain accurate records and reports to ensure compliance with company policies and regulatory requirements;
Qualifications:
  • Bachelor's degree from a reputable institution;
  • At least 2 years of experience in operations supervision or a related field;
  • Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams;
  • Proven track record of delivering results-oriented solutions and improving operational efficiencies;
  • Familiarity with health and life insurance campaigns and their operational requirements;


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