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Business Growth Facilitator
1 week ago
About Us
">Fpsinc is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines.
">Our Mission
">We create conditions within which people can thrive. As a Sales Trainer, you will be responsible for training and developing call center personnel in client deliverables and expectations, including product information and customer service.
">Responsibilities
">- Deliver all types of training related to customer service, sales, and process knowledge.">
- Partner with clients in conducting TNA, designing and developing learning content.">
- Evaluate training results and identify opportunities.">
- Provide operational support by resolving learning gaps affecting performance.">
- Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revision.">
Qualifications
">- Minimum 3+ years of experience as a trainer in the BPO/call center industry.">
- Excellent communication and presentation skills.">
- Strong interpersonal and customer service skills.">
- Ability to work independently and with teams.">
- Intermediate to advanced presentation and facilitation skills.">
- Strong people management and project management skills.">