Technical IT Services Provider

2 days ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱4,500 - ₱6,000
IT Support Role

We are a company dedicated to democratizing opportunities for individuals from developing countries.

Our brand and culture empower our partners to attract and retain the most qualified members.

We share knowledge to unleash potential and grow scaling teams for businesses worldwide.

Job Responsibilities
  1. Be an ambassador of Sharesource values and culture, ensuring processes align with our values at all times.
  2. Communicate and uphold company values while protecting the company's best interests.
  • Plan proactively to ensure zero downtime in operations.
  • Provide excellent customer service for IT and management requests.
  • Continuously improve IT knowledge through training and development.
  • Contribute ideas and solutions to the IT knowledge base.
  • Build strong relationships with management, clients, and team members.
  • Maintain hardware, software, and network systems.
  • Manage and follow up on open tickets, ensuring proper response and resolution.
  • Escalate unresolved issues to the IT Manager.
  • Evaluate current and upcoming hardware and software standards.
  • Participate in IT projects as assigned.
  • Ensure compliance with company policies and standards.
Requirements
  1. You have 1–3 years of IT support experience, with a background in customer service or IT support roles.
  2. You possess excellent communication and interpersonal skills.
  3. You have strong troubleshooting and problem-solving skills.
  4. You are proficient in Mac, Linux, and Windows operating systems.
  5. You understand PC hardware components and troubleshooting.
  6. You have experience with Windows networking, LAN/WAN, DNS, TCP/IP, and firewalls.
  7. You are familiar with remote connectivity issues.
  8. You can manage multiple priorities in a fast-paced environment.
Preferred Skills
  • Experience supporting Macs.
  • Knowledge of routers and firewalls.
  • Skills in troubleshooting, Linux, and web hosting.
Why Work for Us?

Our diverse team makes a positive impact worldwide. We value diversity, inclusivity, and a supportive culture rooted in our core values:

  • Make a social impact
  • Be proactive
  • Create value
  • Be fair, open, and honest
  • Have fun, passion, and love

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