Customer Service Representative

3 days ago

Mabalacat, Central Luzon, Philippines beBeeRemoteSupport Full time ₱24,000 - ₱33,000
Job Overview

We are seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for various clients across industries. As a remote worker, you will be part of a dynamic team that values collaboration and mutual respect.

You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Key Responsibilities
  1. Respond to inbound technical support requests via phone, chat, or email
  2. Diagnose and troubleshoot hardware, software, and network issues
  3. Guide customers through step-by-step solutions and escalate complex issues when necessary
  4. Document all customer interactions accurately
  5. Maintain up-to-date knowledge of products and services
  6. Ensure customer satisfaction by providing timely resolutions
  7. Follow protocols and security guidelines when handling sensitive information
  8. Collaborate with internal teams to improve support processes
Candidate Qualifications
  • 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
About the Role

This is an excellent opportunity for those who enjoy working remotely and are passionate about delivering exceptional customer service.

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