Technical Service Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱74,880 - ₱98,400
Job Description

This Technical Service Representative position is responsible for delivering exceptional technical support and customer service to ensure high levels of customer satisfaction.

As a key member of our team, you will be the primary point of contact for customers seeking technical assistance via email, phone, and chat. Your goal will be to resolve issues in a timely and efficient manner, providing accurate solutions that meet the customer's needs.

You will also be responsible for documenting all customer issues and support calls, including problem resolution and time to fix. This will involve updating existing documentation as needed to ensure that knowledge is shared across the team.

In addition, you will work closely with the Support Team to identify recurring customer issues and collaborate on determining permanent resolutions. Your input will be invaluable in helping us improve our services and reduce customer complaints.

May participate in on-call schedules, including weekends and after-hours, to provide around-the-clock support.

Required Skills
  • Proficient in Active Directory Fundamentals (On-Prem and Azure O365)
  • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
  • Experience with Windows desktop and server operating systems, as well as Cloud hosting principles
  • Knowledge of local printer configurations in Remote VMs and Local on-prem machines
  • Minimum 2 years of working experience in technical support
  • Experience supporting MS Office products, with QuickBooks experience preferred
Key Responsibilities:
  1. Provide top-notch front-line technical support via multiple channels while achieving target customer satisfaction.
  2. Utilize strong communication and interpersonal skills to resolve customer and system issues in a timely manner.
  3. Document all customer issues and support calls, including problem resolution and time to fix.
  4. Identify recurring customer issues and collaborate with the Support Team to determine permanent resolutions.
  5. Participate in on-call schedules, including weekends and after-hours, to provide around-the-clock support.
Benefits

Our company offers a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development.

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