Senior Technical Services Associate

2 days ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱12,000 - ₱100,000
Technical Support Specialist

At our organization, we deliver tailored solutions to meet the diverse needs of our clients. Our goal is to provide exceptional technical assistance and support for a variety of industries.

  • Respond to inbound technical requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions

Our ideal candidate will be highly motivated and dedicated with strong communication skills. They must have prior call center experience and reside within a reasonable distance from our office. A high-speed internet connection, quiet work environment, and proficiency in English are also required.

Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

We offer a competitive compensation package and a range of benefits including HMO coverage, dental coverage, and performance bonuses.

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