Effective Customer Service Professional

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱33,500 - ₱38,500
Job Description

As a Client Care/Service Team Lead, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key responsibilities include handling customer escalations and concerns effectively via inbound/outbound calls, live chat, email, and text. You will provide personalized support to ensure the customer feels heard, valued, and respected.

Additionally, you will resolve issues efficiently by offering corrective solutions and delivering accurate information. You will serve as the final point of contact for high-risk or sensitive customer cases.

The successful candidate will have a proven track record of providing excellent customer service, resolving complex issues, and collaborating with internal teams to assess and resolve credit-related concerns.

Required Skills and Qualifications
  • 3+ years of experience in a leadership or coaching role
  • 3+ years of proven sales experience
  • 3+ years of experience in telecommunications
Benefits
  • Monthly Salary: ₱33,500-₱38,500
  • Monthly Performance Bonus up to ₱5,000
  • Internet Reimbursement up to ₱2,000 Per Month
  • Annual Paid Company Outing
  • Paid Time Off Up to 8 Calendar Days Per Year
About Us

Our company is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions.

We are committed to making a real impact in the lives of our customers and employees alike.

Join us and be part of a dynamic team that thrives on collaboration, growth, and innovation.

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