Customer Service Advocate

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱80,000
Customer Service Representative Role

We are seeking a detail-oriented professional with strong writing skills to join our team as a Customer Service Representative. This role requires excellent communication skills, both written and spoken, to effectively handle customer inquiries.

The ideal candidate will have a deep understanding of company policies and procedures, as well as the ability to empathize with customers and provide resolutions to their issues.

Responsibilities:
  • Respond promptly to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, and returns
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams to resolve customer concerns efficiently

This is a full-time position working in a remote environment with standard work hours. The successful candidate will have excellent problem-solving skills and be able to multi-task effectively.

Requirements:
  • Excellent written and verbal communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette and company policies
  • Proficiency in email management tools and basic CRM software
  • Ability to multitask and handle multiple customer inquiries simultaneously

If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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