TL-Customer Service PR

1 week ago

Ayala Alabang, National Capital Region, Philippines Cognizant Full time ₱800,000 - ₱1,200,000 per year

Job Summary
Join our dynamic team as a Customer Service Professional where you will play a crucial role in ensuring customer satisfaction and enhancing service delivery. With a hybrid work model and rotational shifts you will have the opportunity to work in a flexible environment. Your expertise in customer service will be instrumental in resolving queries and improving customer experiences.

Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborate with team members to ensure seamless service delivery and customer satisfaction.
  • Utilize technical skills to troubleshoot and resolve customer service-related problems efficiently.
  • Maintain accurate records of customer interactions and transactions for future reference.
  • Analyze customer feedback to identify areas for improvement and implement necessary changes.
  • Assist in developing strategies to enhance customer service processes and procedures.
  • Communicate effectively with customers to understand their needs and provide appropriate solutions.
  • Monitor and report on service performance metrics to ensure targets are met.
  • Participate in training sessions to stay updated on the latest customer service techniques and technologies.
  • Support the implementation of new customer service initiatives and projects.
  • Ensure compliance with company policies and procedures in all customer interactions.
  • Foster a positive and professional relationship with customers to build trust and loyalty.
  • Contribute to a collaborative team environment by sharing knowledge and best practices.

Qualifications

  • Demonstrate proficiency in customer service skills with a focus on delivering high-quality support.
  • Possess strong communication and interpersonal skills to interact effectively with customers.
  • Exhibit problem-solving abilities to address customer concerns and provide solutions.
  • Have a keen attention to detail to ensure accuracy in customer service transactions.
  • Show adaptability to work in a hybrid model with rotational shifts.
  • Display a customer-centric mindset to prioritize customer satisfaction.
  • Experience in customer service domain is a plus.

Certifications Required
Certified Customer Service Professional (CCSP)

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