Remote Customer Service Professional

Are you an enthusiastic customer service professional looking for a new challenge? We have an exciting opportunity for Remote Call Center Representatives to support our inbound and outbound customer service initiatives.

As a Remote Call Center Representative, you will be responsible for handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services. You will also be expected to deliver exceptional customer service, resolving issues on the first call through effective problem-solving.

To be successful in this role, you will need to have prior call center experience, strong proficiency in English, both written and spoken, and the ability to work from home with high speed internet connection.

Our ideal candidate is highly motivated, dedicated, and possesses excellent interpersonal skills. They are able to multitask and self-manage effectively, and have a strong command of the English language.

We offer a competitive compensation package, including HMO coverage, dental coverage, and free meal during training. Our team members enjoy opportunities for growth and promotion, as well as a fun and dynamic work environment.

If you are passionate about delivering exceptional customer service and have the skills and qualifications we are looking for, please apply now.

Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications:

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work from home experience.
• Strong command of the English language.
• Typing speed of 20+ WPM.
• High speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Benefits:

• HMO Coverage plus a dependent.
• Dental Coverage.
• Free meal during training.
• Career growth and learning.
• Allowances for rice, clothing, laundry and meals.
• Performance and loyalty bonuses.
• Frequent disinfection, fogging of workplace.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off-site events.
• Sharpen your social skills while meeting awesome people and making new friends.
• Plus, more in-office rewards, raffles, recognition gifts, and treats.

Other Information:

This job operates in a professional office environment. It is largely sedentary and may require long periods of sitting while using a computer and headset. The employee may occasionally move about the office to accomplish tasks.

Reasonable Accommodation: It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Diversity and Equality: MCI embraces differences and is committed to a diverse and equal opportunity work environment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

About Us: We help customers take on their CX and DX challenges differently, providing BPO, IT Services, and related offerings through diverse subsidiaries and brands.