End-User IT Support Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time $55,000 - $70,000
IT Support Professional

Are you a tech-savvy individual looking for a new challenge? We are seeking an IT Support Professional to join our team. In this role, you will be responsible for providing top-notch end-user service desk support via phone, email, and chat.

Key Responsibilities:

  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily ticket follow-ups with end-users within the respective ticketing system.
  • Resolve username and password problems.
  • Provide software and application support.
  • Offer remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Required Skills:

  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts.
  • Understanding of call center metrics and KPIs.

  • User Support Expert

    6 days ago

    Sorsogon, Bicol, Philippines beBeeManagement Full time ₱400,000 - ₱600,000

    Job Title:User Management SpecialistJob Description:We are seeking an experienced User Management Specialist to provide frontline user support and management services.Process User Management worklist requests within Service Level Agreement (SLA)Communicate with sponsors regarding issues on the creation/maintenance of all supported products and follow up on...

  • Experienced User Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeUser Part time $50,000 - $70,000

    User Experience SpecialistWe are seeking an experienced User Experience Specialist to craft intuitive and visually stunning interfaces for our AI-driven platform.Key Responsibilities:Collaborate with stakeholders to understand user requirements and translate them into impactful designs.Design and prototype web applications, ensuring alignment with product...

  • Technical Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeSupport Full time ₱450,000 - ₱625,000

    Remote Desktop Support Specialist Role Overview">The Remote Desktop Support Specialist will provide technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies. This role involves troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal...

  • IT Support Professional

    7 days ago

    Sorsogon, Bicol, Philippines beBeeSupport Full time ₱250,000 - ₱400,000

    Technical Support SpecialistWe are seeking a Technical Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers. This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.Serve as the initial point of contact for healthcare...

  • Dedicated User Advocate

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $30,000 - $40,000

    Job OpportunityWe are seeking an enthusiastic and driven Customer Support Specialist to join our team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base.Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be...

  • IT Support Professional

    6 days ago

    Sorsogon, Bicol, Philippines beBeetechnical Full time ₱3,500,000 - ₱5,500,000

    Technical Support RoleWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have strong technical skills and excellent communication abilities.Job SummaryThis is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration. You will serve as the first line of...

  • IT Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeAnalyst Full time ₱500,000 - ₱800,000

    Job DescriptionWe are seeking a skilled IT professional to join our team as a Service Desk Analyst. In this role, you will provide exceptional end-user support via phone, email, and chat, ensuring that our clients receive timely and effective assistance.Manage incidents and requests within the ticketing system.Perform daily ticket follow-ups with end users...

  • Accounting Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeBilling Full time ₱7,800 - ₱8,500

    Accounting Support SpecialistThe role of an Accounting Support Specialist is to ensure the end-to-end billing function runs smoothly. This includes maintaining accurate customer records, agreements, and invoicing according to established company standards.

  • IT Infrastructure Management Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeItOperations Full time $45,000 - $60,000

    Job OverviewAs an IT Operations Specialist, you will play a crucial role in ensuring the smooth operation of our organization's technology infrastructure.Your primary responsibilities will include managing tasks within Microsoft 365 Admin Center and Azure AD, providing technical support to end users, and responding to user inquiries.In this role, you will be...

  • Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeTechnical Full time $30,000 - $50,000

    About the JobWe are seeking a skilled Support Specialist to join our team. This hybrid role combines technical support and quality assurance, ensuring excellent customer service while maintaining app reliability.Handle complex issues escalated from our customer service team.Investigate and resolve customer problems by reproducing issues, reviewing logs, and...