
Support Specialist
7 days ago
About the Job
We are seeking a skilled Support Specialist to join our team. This hybrid role combines technical support and quality assurance, ensuring excellent customer service while maintaining app reliability.
- Handle complex issues escalated from our customer service team.
- Investigate and resolve customer problems by reproducing issues, reviewing logs, and testing app flows.
- Communicate clearly and empathetically with customers when needed.
- Enable internal support agents with clear explanations, fixes, and documentation.
Key Responsibilities:
- Participate in pre-release QA cycles, testing app builds on both physical devices and simulators.
- Run manual tests across key user journeys and edge cases.
- Help design and maintain automated test suites.
- Provide feedback during release planning to identify risks and areas needing special attention.
- Develop a deep knowledge of our app's user journeys, both customer-facing and internal tools.
- Cultivate a passion for learning and growth, staying up-to-date with industry developments.
What We Offer:
- A dynamic work environment that fosters collaboration and innovation.
- Ongoing training and development opportunities to enhance your skills.
- A comprehensive benefits package, including [insert details].
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