IT Support Specialist

7 days ago


Sorsogon, Bicol, Philippines beBeeAnalyst Full time ₱500,000 - ₱800,000
Job Description

We are seeking a skilled IT professional to join our team as a Service Desk Analyst. In this role, you will provide exceptional end-user support via phone, email, and chat, ensuring that our clients receive timely and effective assistance.

  • Manage incidents and requests within the ticketing system.
  • Perform daily ticket follow-ups with end users within the respective ticketing system.
  • Resolve username and password problems.
  • Install/reinstall approved software applications on devices.
  • Support multifactor authentication, single sign-on, and VPN.
  • Offer software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Assist with general inquiries.

Key Responsibilities:

  • Technical proficiency in common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Understanding of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Familiarity with call center metrics and KPIs.

Requirements:

  • CompTIA A+ certification.
  • 1+ year Mac OS experience.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • Experience with the ServiceNow ticketing system.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.


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