
IT Support Specialist
7 days ago
We are seeking a skilled IT professional to join our team as a Service Desk Analyst. In this role, you will provide exceptional end-user support via phone, email, and chat, ensuring that our clients receive timely and effective assistance.
- Manage incidents and requests within the ticketing system.
- Perform daily ticket follow-ups with end users within the respective ticketing system.
- Resolve username and password problems.
- Install/reinstall approved software applications on devices.
- Support multifactor authentication, single sign-on, and VPN.
- Offer software and application support.
- Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
- Assist with general inquiries.
Key Responsibilities:
- Technical proficiency in common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
- Understanding of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
- Familiarity with call center metrics and KPIs.
Requirements:
- CompTIA A+ certification.
- 1+ year Mac OS experience.
- Experience supporting Microsoft 365, Windows 10, and Active Directory.
- Experience with the ServiceNow ticketing system.
- Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
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