User Support Expert

6 days ago

Sorsogon, Bicol, Philippines beBeeManagement Full time ₱400,000 - ₱600,000
Job Title:

User Management Specialist

Job Description:

We are seeking an experienced User Management Specialist to provide frontline user support and management services.

  • Process User Management worklist requests within Service Level Agreement (SLA)
  • Communicate with sponsors regarding issues on the creation/maintenance of all supported products and follow up on resolutions in a timely fashion
  • Ensure that all data is entered/updated correctly in the Customer Relationship Management (CRM) system
  • Perform database system performance reporting tasks
  • Root Cause Analysis ticket owner for alerts and errors generated by the various products supported

Required Skills and Qualifications:

To perform this job successfully, an individual must possess the following skills and qualifications:

Technical Skills:

  • Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)
  • Computer and Internet-savvy
  • Call/Contact Center ticketing tools, i.e., Zendesk, Salesforce (or similar CRM platform)

Behavioral Skills:

  • Positive and enthusiastic personality and approach to work
  • Ability to take right decisions, strong sense of ownership and accountability
  • Ability to apply creativity to resolving problems
  • Organized, accurate, with ability to multi-task
  • Excellent written and verbal communication

Benefits:

This role offers a fantastic opportunity to partner with global brands and pursue an exciting career with a rapidly growing Business Process Outsourcing (BPO) leader. We pride ourselves on a fun, healthy, and encouraging work environment in a premium district, offering great benefits including competitive compensation packages, health insurance, life insurance, non-taxable allowances, and night differential.

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