Customer Support Specialist

1 week ago


Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

Company Overview

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Reliable Proficiency Search Employment Services is a leading provider of remote job opportunities, committed to connecting talented professionals with rewarding work-from-home positions.


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About the Job

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We are seeking a highly skilled Customer Support Specialist to join our team, specializing in handling customer interactions via phone, chat, and email in a virtual call center environment.

This role requires strong communication skills in both English and Spanish, with a focus on delivering exceptional customer service and resolving issues efficiently.


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Job Responsibilities

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  • Provide top-notch customer support in English and Spanish across various channels, including phone, chat, and email.">
  • Perform a range of tasks as a virtual assistant, such as data entry, spreadsheets, and other administrative duties.">
  • Navigate customer accounts and systems to resolve technical issues with guidance.">
  • Accurately document customer interactions for future reference.">
  • Collaborate with team members using tools like Zendesk, Slack, and GSuite to ensure seamless communication and issue resolution.">
  • Escalate tickets to the Tier 2 Team when necessary.">
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Requirements

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  • Bilingual in English and Spanish, with excellent communication skills in both languages.">
  • Experience in a virtual call center or customer support role.">
  • Familiarity with Zendesk, with experience using Slack and GSuite a plus.">
  • Strong problem-solving and organizational skills to handle multiple tasks and priorities.">
  • A customer-focused mindset with a commitment to delivering exceptional service.">
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Work Environment

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This is a remote position that requires a reliable internet connection and a quiet workspace. You will be working independently, but as part of a collaborative team, with regular check-ins and support from your manager and colleagues.


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Compensation

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The estimated salary for this position is $45,000 per year, based on industry standards and the level of experience required. We offer competitive compensation and benefits packages to ensure our employees feel valued and supported in their careers.


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Benefits

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In addition to a competitive salary, we offer a range of benefits, including access to professional development opportunities, flexible working arrangements, and a comprehensive health insurance package.


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Contact Information

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Please note that we do not provide direct contact information for this position. Interested candidates should submit their application through our website, including their resume, cover letter, and any relevant certifications or qualifications.



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