Customer Support Specialist

4 hours ago


Manila, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time

At Lexie Staffing And Business Consulting, we are seeking a highly skilled Customer Service Representative to join our team.

Job Description

We are looking for an individual who is passionate about delivering exceptional customer experiences. As a Customer Service Representative, you will be the first point of contact for our clients and will be responsible for providing timely and effective solutions to their queries.

The ideal candidate will have excellent communication skills, both written and verbal, and will be able to work effectively in a fast-paced environment. You will be required to answer inbound calls, evaluate problems and complaints of the callers, provide proper solutions, respond to the needs of customers, sell and give information on products or services, process orders, forms, and applications, and route calls to other team members as needed.

Key Responsibilities:

  • Answer inbound calls from customers and provide assistance with their queries.
  • Evaluate problems and complaints of the callers and provide effective solutions.
  • Provide information on products or services to customers and assist with sales.
  • Process orders, forms, and applications accurately and efficiently.
  • Rout calls to other team members as needed.

Requirements:

  • Excellent communication skills, both written and verbal.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer skills and knowledge of software applications.
  • Ability to multitask and prioritize tasks efficiently.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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