Case Intake Coordinator

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱2,400,000 - ₱3,270,000
Job Opportunity

This role focuses on handling outbound calls, guiding potential clients through the intake process, and accurately capturing case details.

Key Responsibilities:
  • Make outbound calls to follow up on leads from marketing campaigns or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Build rapport and handle objections while adhering to a structured script.
  • Meet daily and weekly call volume targets and conversion benchmarks.
  • Capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide timely updates on availability, performance blockers, or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Required Skills:
  • Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment.
  • Flexibility in handling campaign shifts based on business needs.

As a professional in this field, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.

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