Customer Service Representative
6 days ago
Are you looking for a challenging role that combines your passion for law and customer service with the latest technology? We are seeking a highly motivated Legal Intake Specialist to join our team
Job DescriptionAs a Legal Intake Specialist, you will play a critical role in enhancing case conversions through a voice-based intake system. Your primary focus will be on making outbound calls to follow up on leads from marketing campaigns, online forms, or referrals. You may also be required to handle inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.
Key responsibilities include:
- Making outbound calls to follow up on leads and convert them into cases
- Handling inbound calls as needed to support team collaboration and workflow continuity
- Adhering to a structured outbound script while building rapport and handling objections
- Consistently meeting daily and weekly call volume targets and conversion benchmarks
- Accurately capturing and updating client information using CRM tools
- Managing rejections professionally and escalating qualified leads efficiently
- Providing clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets
- Participating in coaching sessions and applying feedback proactively
- Maintaining transparency and accountability in daily work logs and call quality
To be successful in this role, you must possess the following skills and qualifications:
- Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome
- Strong sense of accountability - reliable with schedules, updates, and response times
- Able to work independently with minimal supervision
- Open to coaching, quick to apply feedback, and resilient under pressure
- Must be able to operate with consistent internet connection and functional equipment (headset, PC)
- Flexibility in handling campaign shifts based on business needs
We're looking for someone who is:
- Proactive, with a keen ability to adapt and learn quickly
- Experienced in legal case intake
- Knowledgeable in client qualification and lead conversion processes
- Familiar with AI-powered call analysis tools or willing to learn and adapt to them
-
Customer Service Representative
6 days ago
Sorsogon, Bicol, Philippines beBeeCommunication Full time $7,200 - $14,400Customer Service Representative Job DescriptionMCI specializes in delivering tailored solutions to meet the diverse needs of our clients. Our team focuses on innovation and has established ourselves as a trusted partner in the industry. Key Skills: Effective communication, problem-solving, teamwork, adaptabilityAs a Customer Service Representative, you will...
-
Customer Service Representative
6 days ago
Sorsogon, Bicol, Philippines beBeeCustomer Full time $20,000 - $30,000Customer Service RepresentativeThis role involves delivering exceptional customer service to ensure the highest level of satisfaction.Utilize effective communication skills to provide accurate information and resolve inquiries.Document all interactions and adhere to established procedures.Conduct themselves in a professional manner at all times, adhering to...
-
Customer Service Representative
6 days ago
Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000Job Title: Customer Service RepresentativeWe are seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and creating memorable experiences.Key Responsibilities:Handle inbound...
-
Insurance Customer Service Representative
6 days ago
Sorsogon, Bicol, Philippines beBeeInsurance Full time $9,600 - $14,400Job Title: Insurance Customer Service RepresentativeJob DescriptionWe are seeking a highly skilled and organized individual to join our team as an Insurance Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, managing policy changes, and ensuring compliance with regulatory...
-
Customer Service Representative
6 days ago
Sorsogon, Bicol, Philippines beBeeEmpathy Full time ₱8,000 - ₱12,000Customer Service Representative">This is a dynamic and fast-paced role where you will be responsible for providing exceptional customer support to clients across the globe.">The ideal candidate will have excellent communication skills, both written and verbal, and be able to diagnose and resolve customer issues efficiently.">Main...
-
Customer Service Representative
5 days ago
Sorsogon, Bicol, Philippines beBeeVirtualReception Full time $600 - $7,200We are seeking a customer service professional to handle inbound calls for our clients. You will answer phone calls, take detailed notes, and transmit them to the client with accuracy.The ideal candidate has call center experience, can multitask, and is confident in communicating with clients. They must be motivated, hardworking, and eager to deliver...
-
Customer Service Representative
6 days ago
Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱14,500 - ₱17,600Job Title: Customer Service RepresentativeAs a member of our customer service team, you will be responsible for providing exceptional support to our clients. This role involves making outbound calls for surveys and sales, as well as handling inbound calls to resolve customer queries or close leads.The ideal candidate will have excellent communication skills,...
-
Remote Customer Service Representative
6 days ago
Sorsogon, Bicol, Philippines beBeeCustomerService Full time $25,000 - $40,000Job OverviewAt MCI, we deliver tailored solutions to meet diverse client needs.As a remote call center representative, you'll play a key role in supporting inbound and outbound customer service initiatives for well-known clients.Key responsibilities include handling incoming inquiries, proactively reaching out to customers, and promoting new products and...
-
Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱120,000 - ₱180,000Remote Customer Service RoleWe are seeking a professional and enthusiastic remote customer service representative to support inbound and outbound initiatives for well-known clients. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.This is...
-
Sorsogon, Bicol, Philippines beBeeService Full time ₱100,000 - ₱120,000Customer Service Representative OpportunityWe are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our organization, you will be responsible for handling inbound and outbound calls, resolving customer issues in a professional and efficient manner, and providing exceptional service to our clients.Key...
