Technical Resolution Expert

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱800,000
About the Role

This is a customer-facing position where you'll combine technical troubleshooting skills with clear, empathetic communication.

You'll work closely with cross-functional teams to spot patterns, resolve issues, and improve customer experience.

The ideal candidate will have excellent problem-solving skills, be able to communicate complex technical information in a clear manner, and be comfortable working in a fast-paced environment.

Key Responsibilities
  • Handle escalated support tickets through email, chat, and phone to support customers.
  • Troubleshoot technical issues using internal tools, logs, and APIs to get to the root cause.
  • Be a compliance expert – making sure customers are responsible when utilizing system tools.
  • Take ownership of escalations from start to finish – ensuring customers receive clear, thorough updates until resolution.
  • Collaborate with engineering and product teams to implement solutions.
  • Partner with cross-functional teams to share knowledge, trends, and solutions.
  • Contribute to knowledge base articles and documentation to reduce future escalations.

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