Technical Support Expert

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time $52,000 - $74,000
Job Title: Technical Support Expert

Join a dynamic team that delivers exceptional technical support and drives innovation in education.

As a Technical Support Expert, you will play a critical role in providing world-class support to customers worldwide. Your expertise will ensure seamless product performance, resolve complex issues efficiently, and foster strong relationships with our global community.

This is an exciting opportunity to join a fast-paced environment where your passion for learning and growth will be valued. If you are a motivated individual with excellent communication skills and a desire to make a meaningful impact, we encourage you to apply.

Key Responsibilities:
  • Provide expert-level technical support via phone, email, and chat to customers experiencing escalated technical issues.
  • Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews.
  • Proactively support users of our products (administrators, instructors, teaching assistants, exam takers, and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
  • Become a Subject Matter Expert on all our Assessment Products and services.
  • Attend Stand-Up meetings with support leadership teams to provide meaningful input from our customers.
Qualifications:
  • 2 years of Customer Support Experience
  • Bachelor's Degree in Computer Science or equivalent work experience
  • Strong working knowledge of Windows and Mac OS
  • An understanding of multiple integration paths
  • In-depth knowledge of expert areas: how to configure an integration, awareness of features, bugs & known issues, etc.
  • Good technical writing skills, as you will sometimes need to communicate a case to technical teams outside of Technical Support
  • Ability to manage multiple priorities and multi-task
  • Excel at developing and maintaining good working relationships between Tier 1, Tier 2, Product, Integrations, and Support Leadership teams
Benefits:
  • Remote First Culture
  • Health Care Coverage
  • Education Reimbursement
  • Competitive Paid Time Off
  • 4 Self-Care Days per year
  • National Holidays
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time
  • Charitable contribution match
  • Monthly Wellness or Home Office Reimbursement
What We Offer:
  • Opportunities for growth and professional development
  • A collaborative and inclusive work environment
  • Flexible work arrangements to suit your needs
  • Comprehensive benefits package

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