Senior Technical Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $80,000
Technical Support Opportunity

We are seeking a motivated and skilled Technical Support Specialist to join our team. This role offers the chance to contribute to the growth of Decentralised Finance, working on emerging technologies in the high-demand Crypto/Blockchain industry.

The successful candidate will be accountable for managing ticketed query systems, ensuring comprehensive databases of queries and resolutions are kept up-to-date using Zendesk tickets. They will also serve as an escalation point for community/customer experience in high-touch escalations and platform incidents.

This is a fantastic opportunity for experts in their field who want to continuously improve team tools and processes by performing analyses on software application functionality and suggesting enhancements.

Qualifications

About You (Must haves)

  • Driven by our mission to create seamless support experiences for global communities.
  • Proactive and self-motivated - A lifelong learner with a passion for emerging technologies.
  • Minimum of 3 years of relevant experience in incident management, technical support and system administration.
  • Proficient in various UNIX/Linux commands and functions.
  • Experience supporting highly automated and dynamic cloud environments.
  • Skilled in end-to-end platform incident management using Zendesk or similar platforms.
  • Exceptional communication skills - able to communicate effectively across departments and stakeholders.
  • Flexible and adaptable to meet evolving business needs.
  • Curious about chasing issues to root cause and investigating unknown problems.

Highly Desirable Experiences (meet at least 4 requirements)

  • Knowledgeable in crypto trading.
  • Proficient in Jupyter Notebook.
  • Expert in MySQL Workbench.
  • Skilled in Datadog.
  • Experience with cloud-based technologies including Linux/Unix, AWS, GCP, or Azure.
  • Strong system administration background.
  • Good knowledge of databases, understanding schemas, database structures, and ability to write and debug SQL queries.
Additional Information
  • 100% remote work arrangement.
  • Individual contractor - paid in net monthly amount.
  • Contribute to impactful technologies freely available worldwide.

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