Healthcare Records Retrieval Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeRecords Full time ₱3,000,000 - ₱5,000,000
Job Title:
Healthcare Records Retrieval Specialist
About the Role:

The Healthcare Records Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. This position ensures that every request is accurate, complete, and optimized for downstream success.

Key Responsibilities:
  • Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
  • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
  • Accurately input all identified providers into the admin application.
  • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
  • Prepare accurate base forms before generating submission packets.
  • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Identify and escalate special provider requirements to the assigned Client Success Manager (CSM).
  • Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
Requirements:
  • Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Exceptional accuracy; even small mistakes can cause delays of several months.
  • Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Strong verbal and written communication skills, with a proactive problem-solving mindset.
Benefits:
  • Avoidance of delayed projects due to inaccurate record requests.
  • Faster turnaround times for clients.
  • Improved efficiency in record retrieval processes.

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