Medical Records Coordinator

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeIntake Full time ₱1,800,000 - ₱2,500,000
About the Role

As a Medical Intake Specialist, you will play a critical role in the medical records retrieval process. Your attention to detail, communication skills, and ability to manage multiple moving pieces will directly impact the speed, accuracy, and quality of service our clients receive.

Responsibilities:
  • Identify all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm.
  • Locate billing providers and related entities using tools such as Chartswap, prior requests, and direct provider calls.
  • Ensure 90% case completion within assigned periods by accurately adding all identified providers to the request in the admin app.

Key Responsibilities Continued:

  • Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in most cases.
  • Prepare accurate base forms and generate complete submission packets.
  • Conduct thorough QA reviews of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
  • Maintain 95% documentation accuracy in both internal and client-facing notes, with 5–10% of cases reviewed weekly for compliance.

Additional Responsibilities:

  • Assign requests to the appropriate records team member based on workload and utilization.
  • Escalate special provider requirements or edge cases to the appropriate Client Success Manager (CSM).
  • Ensure 100% of escalations are logged and resolved within 24 hours by coordinating with law firms' case managers to resolve missing or conflicting information.

Bonus Responsibilities:

  • Provide 100% coverage for urgent backup tasks such as payment processing or fax monitoring when needed.
  • Contribute to at least one measurable process improvement per quarter (e.g., reducing turnaround times or streamlining workflow).
  • Support training and onboarding of new team members, helping them reach 80% throughput benchmarks within 30 days.
  • Ensure adherence to scheduling and leave management with accurate documentation.

Requirements:

  • Prior experience requesting medical records from providers on behalf of law firms, with proven ability to meet turnaround time and throughput targets.
  • Strong attention to detail—demonstrated ability to maintain 95% accuracy in documentation and ROI packet preparation.
  • Proficiency with Adobe and PDF editing/combining tools.
  • Excellent written and verbal communication skills for handling escalations and client coordination.
  • Proactive problem-solving mindset and ability to manage multiple requests simultaneously, ensuring timely completion within client SLAs.

Preferred Requirements:

  • Familiarity with Chartswap or other medical records exchange platforms, which support faster turnaround times.
  • Experience in U.S.-based legal or healthcare settings, particularly with case throughput and QA-compliance workflows.
  • Spanish-speaking proficiency (a plus, especially for cases requiring bilingual communication).

Perks:

  • Remote Work: Fully remote work environment.
  • PTO: Generous paid time off policy.
  • Mentorship: Direct mentorship from industry experts.
  • Learning & Development: Access to learning resources.
  • Community: Join a growing global network of professionals.

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