Exceptional Leadership Opportunity

2 days ago

Angeles City, Central Luzon, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000
Customer Service Team Lead

Are you a results-driven leader who excels in guiding teams toward success? We're looking for an exceptional Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver outstanding service for e-commerce brands.

  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Job Description

As a Customer Service Team Lead, you will lead and monitor the performance of your assigned agents to ensure key performance indicators are consistently met or exceeded. You will conduct regular coaching sessions and offer personalized guidance to help team members succeed.

Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition. Promote a positive, supportive, and high-performance culture.

Benefits

Our company offers a range of benefits to its employees, including:

  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
Technical Requirements

The following technical requirements must be met:

  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

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