Customer Service Team Lead

1 day ago

Angeles City, Central Luzon, Philippines beBeeLeader Full time ₱25,000 - ₱60,000
Leadership Opportunity

Are you a results-driven leader who can guide teams toward success? This role is for an individual who can motivate, mentor, and elevate customer support teams to deliver exceptional service for e-commerce brands.


What You'll Bring To The Table
  • Minimum 3 years of leadership experience in a customer service environment with a proven track record in managing KPIs, attendance, and performance with precision.
  • A strong command of English, both written and spoken, as well as familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Experience in regular team coaching, one-on-one mentoring, and performance reviews, with the ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.

Your Day-to-Day
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.

Benefits and Perks
  • Performance and recognition bonuses.
  • Health and dental insurance.
  • Paid time off.
  • Year-end bonus.

Technical Requirements
  • A personal computer with at least an i5 processor (or equivalent).
  • Minimum 20 Mbps internet speed (both upload and download).

Apply now and become the leader your team will look up to.

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