Operations Director With Leadership Opportunities

3 days ago

Cebu City, Central Visayas, Philippines beBeeOperational Full time ₱800,000 - ₱1,200,000
Job Overview

We are seeking an experienced Operations Manager to oversee the Premium Financial Program at our locations in Cebu and Davao City. The successful candidate will drive operational excellence and deliver exceptional customer experiences.

This is a senior management role that requires strong leadership and analytical skills, as well as excellent communication and interpersonal abilities.

Key Responsibilities
  • Manage day-to-day operations of the Premium Financial Program to ensure seamless service delivery and optimal team performance
  • Develop and implement strategies to meet and exceed key performance indicators (KPIs), targets, and business objectives
  • Lead, coach, and motivate a team of skilled customer service representatives, fostering a positive and collaborative work environment
  • Identify and address operational challenges, implementing effective solutions to improve efficiency and productivity
  • Analyse and interpret data to make informed decisions, driving continuous improvement across the program
  • Collaborate with cross-functional teams to enhance the customer experience and support the overall growth of the business
  • Ensure compliance with relevant industry regulations, company policies, and quality standards
Requirements
  • Minimum 3 years of proven experience in a similar Management & Support role within the call centre or customer service industry
  • Demonstrated expertise in leading and motivating teams to achieve exceptional results
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Excellent communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels
  • Familiarity with premium financial services and products, as well as relevant industry regulations and compliance requirements
  • Proficiency in Microsoft Office suite, with the ability to interpret and leverage data to drive operational improvements
  • A passion for delivering exceptional customer experiences and a commitment to continuous learning and development
What We Offer
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Customer Service
  • Industries: Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and Financial Services

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