Help Customers Thrive with Exceptional Support

3 days ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱150,000 - ₱300,000
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our growing team. In this role, you will provide exceptional support to our offshore clients via email and chat channels.

This is a fantastic opportunity for individuals who have strong communication skills, thrive in a fast-paced environment, and enjoy helping customers.

Key Responsibilities
  • Respond to customers via email and chat in a courteous, timely, and professional manner
  • Understand customer needs, resolve inquiries, and ensure first-contact resolution whenever possible
  • Research systems to retrieve or update information, collaborating with other departments as needed
  • Follow client processes, scripts, and policies while maintaining a professional and customer-focused approach
  • Use training resources and knowledge bases to provide accurate responses
  • Handle and protect confidential and sensitive information appropriately
  • Escalate complex issues to supervisors or managers when required
Requirements
  • 18 years or older with a high school diploma or equivalent
  • Strong English reading, writing, and communication skills
  • Minimum of 6 months of email/chat customer support experience (US accounts preferred)
  • Typing speed of 40+ WPM with 95% accuracy
  • Excellent comprehension and grammar (assessment scores >90%)
  • Proficiency with Windows applications and ability to quickly learn new systems
  • Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Familiarity with CRM platforms (a plus)
  • Strong problem-solving, conflict resolution, and troubleshooting skills
  • Ability to multi-task, stay focused, and self-manage in a fast-paced environment
  • Team-oriented, customer-focused, and empathetic
  • Reliable and punctual with the ability to maintain a consistent schedule
  • Flexibility to work shifts, weekends, and holidays
What We Offer

We take pride in offering a competitive compensation package and a variety of benefits to support our employees' well-being and career growth.

Highlights of Our Benefits

  • HMO Coverage plus dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people

Work Environment

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset.

Consistent with the Americans with Disabilities Act (ADA), we provide reasonable accommodations for qualified applicants or employees with disabilities.

We are an equal opportunity employer and welcome diverse candidates.

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