Client Success Partner

2 days ago

Mandaue City, Central Visayas, Philippines beBeeClientSuccess Full time $48,000 - $84,000
Job Title: Client Success Partner

This role is well-suited for someone with a keen eye for detail, exceptional communication skills, and a strong drive to help clients achieve success.

Main Responsibilities:
  • Proactively engage with a diverse client portfolio to ensure seamless onboarding and optimal utilization of our platform.
  • Independently manage communications and account needs for lower-tier and less complex accounts, fostering long-term relationships.
  • Support the onboarding process for new clients, including platform setup, introductory training, and initial troubleshooting assistance.
  • Collaborate with CSMs to support day-to-day account activities such as user outreach, growth initiatives, and capturing client feedback for platform enhancements.

Requirements:

  • Proven experience in customer support, account management, or a similar role.
  • Strong organizational skills with a detail-oriented approach, ensuring accurate record-keeping and timely follow-ups.
  • Excellent communication and interpersonal skills, facilitating effective collaboration with cross-functional teams.
  • Proficiency with CRM software, Google Workspace, and Microsoft Office, supporting data-driven decision-making and efficient workflow management.

Benefits:

  • Opportunities for professional growth and development through continuous learning and skill enhancement.
  • A dynamic work environment that encourages innovation, creativity, and out-of-the-box thinking.

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