Drive Global Client Success

2 days ago

Mandaue City, Central Visayas, Philippines beBeeClientSuccess Full time ₱60,000 - ₱75,000
Job Title: Client Success Manager

About the Role">

We are seeking a seasoned Client Operations Manager to join our team. As a key member of our organization, you will play a pivotal role in ensuring our enterprise clients receive top-tier service.

  • You will act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • You will build and maintain strong client relationships based on trust, transparency, and consistent value delivery.

In this role, you will be responsible for driving client success through effective management of multiple teams, ensuring high performance and service quality.

  • You will oversee service delivery across multiple teams, identifying opportunities to support client growth, retention, and satisfaction.
  • You will develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.

Key Responsibilities

Clinet Success & Relationship Management">

  • Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.

Operational Leadership">

  • Overssee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.

Requirements

Qualifications">

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.

Benefits">

  • Impactful work: Drive client success for global organizations.
  • Growth opportunities: Be part of a fast-growing company with room to advance.
  • Flexible work environment: 100% remote, work from the comfort of your home.
  • Collaborative culture: Work with passionate, purpose-driven professionals.

About Us">

We empower businesses to focus on what they do best by providing exceptional virtual support that scales with their growth.

We're more than just an outsourcing company—we're a strategic partner, committed to operational excellence and strong client relationships.

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