Enterprise Client Success Strategist

23 hours ago

Mandaue City, Central Visayas, Philippines beBeeSuccess Full time ₱4,500,000 - ₱7,500,000
About the Role

The Enterprise Client Success Strategist is a key position that requires strong technical acumen and excellent interpersonal skills. The role involves serving as the main point of contact for all client communication, meetings, and escalations.

Key Responsibilities
  • Client Ownership & Relationship Management:
    • Serve as the primary liaison for all client interactions, ensuring seamless communication and issue resolution.
    • Build long-term relationships with key client stakeholders through regular engagement and proactive support.
    • Participate in client planning and strategy sessions to ensure alignment with operational objectives.
  • Onboarding & Implementation:
    • Lead the client onboarding process, including platform setup, configuration, and training delivery.
    • Provide comprehensive onboarding for new client staff, ensuring continuity in platform knowledge and usage.
    • Support internal client change management and training during organizational events or new initiative rollouts.
    • Collaborate with client teams to troubleshoot issues and manage technical resolutions.
  • Client Enablement & Platform Advocacy:
    • Foster regular platform usage by promoting relevant features and best practices.
    • Participate in client events and live implementations to support system usage and address real-time questions.
    • Track and report on key success metrics, usage patterns, and feedback to enhance customer experience.
  • Cross-Functional Collaboration:
    • Liaise with client internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals.
    • Maintain detailed documentation of all customer interactions, training logs, issue tracking, and system changes.
    • Collaborate with regional and global peers to share learnings and standardize best practices.

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