Technical Assistance Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeTroubleshooter Full time ₱1,000,000 - ₱1,200,000
Job Overview

This role involves providing technical assistance and support for various clients across industries. As a key member of our team, you will be responsible for troubleshooting hardware, software, and network issues, guiding customers through step-by-step solutions, and escalating complex issues when necessary.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot issues using strong analytical skills
  • Communicate effectively with customers to resolve their queries
  • Document all customer interactions accurately in the system
Requirements
  • High-speed internet connection
  • Quiet work environment
  • Strong proficiency in English, both written and spoken
  • Prior experience in call center operations

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