IT Technical Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱357,000 - ₱451,000
IT Support Expertise Required

Technical specialists are sought to provide hands-on IT support and resolve complex issues efficiently. Applicants with experience in troubleshooting, problem-solving, and effective communication will be considered.

Key Responsibilities:

  • Deliver prompt, high-quality technical assistance to end-users, utilizing service management tools for issue tracking and resolution.

  • Respond to and resolve IT-related incidents and customer complaints, maintaining clear communication channels throughout the process.

  • Document solutions and communicate them effectively to end-users through user-friendly guides and documentation.

  • Collaborate with the IT Support Manager and other team members to optimize service delivery processes and ensure seamless day-to-day operations.

Qualifications and Requirements:

  • Proven track record of delivering excellent technical support in a fast-paced environment.

  • Strong analytical and problem-solving skills, coupled with effective interpersonal communication abilities.

  • Familiarity with industry-standard service management systems and tools is essential.

  • Ability to work independently and as part of a collaborative team, adapting to changing priorities and requirements.

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