Automotive Technical Assistant Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeAutomotive Full time ₱2,500,000 - ₱3,500,000
Technical Assistance Expert

A Vehicle Technical Assistance Agent provides expert support to dealer automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs.

If you are skilled and/or certified in two or more of the following areas: engine, transmission/transaxle, axles, suspension/steering, brakes, electrical, HVAC or advanced diagnostics and would like an opportunity to transition from hands-on work to a remote position, this role is for you. This position combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction for domestic automotive dealers.

Key Responsibilities
  • Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using a company's CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.
Requirements
  • Education: A 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service or related fields is also preferred, but not required.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies is a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

This role offers a unique blend of technical expertise and customer-focused skills. If you are passionate about automotive technology and enjoy working with customers to resolve complex issues, this position may be the perfect fit for you.

Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Manufacturing and Customer Service
Industries
  • Consumer Services

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