Operational Excellence Manager

6 days ago


Makati City, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time

About the Role:

This is an exciting opportunity to join RSD Human Resources Management Consultancy as a Quality Manager and drive quality excellence across our business operations.


Responsibilities:

  • Develop and implement quality strategies to drive excellence
  • Lead a team of quality professionals
  • Analyze data to identify areas for improvement
  • Collaborate with cross-functional teams to deploy quality frameworks
  • Drive NPS and CSAT initiatives


Requirements:

  • 6-8 years of experience in BPO
  • 3 years of managerial role in QA or Senior TL position
  • Strong knowledge of quality tools and analysis
  • Telecommunication domain experience preferred
  • Understanding of NPS and CSAT
  • Quality framework deployment knowledge


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