Operational Excellence Manager
6 days ago
About the Role:
This is an exciting opportunity to join RSD Human Resources Management Consultancy as a Quality Manager and drive quality excellence across our business operations.
Responsibilities:
- Develop and implement quality strategies to drive excellence
- Lead a team of quality professionals
- Analyze data to identify areas for improvement
- Collaborate with cross-functional teams to deploy quality frameworks
- Drive NPS and CSAT initiatives
Requirements:
- 6-8 years of experience in BPO
- 3 years of managerial role in QA or Senior TL position
- Strong knowledge of quality tools and analysis
- Telecommunication domain experience preferred
- Understanding of NPS and CSAT
- Quality framework deployment knowledge
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