Operational Excellence Manager
5 days ago
Driving Operational Excellence
AIA Hong Kong and Macau is seeking an experienced Operational Excellence Manager to drive operational excellence in customer experience design. The successful candidate will be responsible for developing and implementing programs, policies, procedures, and methods that ensure quality standards are met and exceeded.
You will work closely with the Research and Insights team to validate customer journeys and measure key performance indicators. Your expertise will help us deliver high-quality products and services that meet or exceed customer expectations.
- Main Responsibilities:
- Develop and implement programs to improve customer satisfaction, reduce friction, and increase quality standards.
- Collaborate with Process Owners and QA teams to design and optimize customer journeys.
- Work with the Research and Insights team to validate customer journeys and measure key performance indicators.
Our Culture:
AIA Hong Kong and Macau is committed to fostering a culture of operational excellence and customer-centricity. We believe in delivering exceptional customer experiences and strive to exceed our customers' expectations in all aspects of our business.
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