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Operational Excellence Manager

1 week ago

Makati City, National Capital Region, Philippines UnitedHealth Group Full time
About UnitedHealth Group

Our mission at UnitedHealth Group is to make healthcare more accessible and affordable for everyone. We strive to create a workplace culture that values diversity, inclusion, and collaboration.

The Role: Vice President for Contact Center Operations

This role requires a seasoned leader who can drive operational excellence and customer satisfaction across multiple business segments. The ideal candidate will have a proven track record in leading large-scale transformations and implementing process improvements.

Responsibilities:
  • Develop and execute operational plans to achieve business objectives.
  • Lead cross-functional teams to improve process efficiency, quality, and productivity.
  • Implement data-driven decisions to optimize resource allocation and reduce costs.
  • Build and maintain strong relationships with customers, stakeholders, and internal teams.
  • Drive talent development and succession planning to ensure a high-performing team.

Requirements:

  • Proven experience in leading large-scale transformation projects.
  • Strong leadership and communication skills.
  • Ability to analyze complex data and drive informed decision-making.
  • Experience in budgeting and financial planning.
  • Strong analytical and project management skills.