Operational Excellence Lead

2 days ago


Makati City, National Capital Region, Philippines TE Connectivity Corporation Full time

At TE Connectivity Corporation, you will have the opportunity to work with a global team to drive operational excellence in high-growth businesses.

Job Overview

The role of a Sales and Operations Execution (S&OE) Manager is critical in driving operational efficiency and customer experience within a global framework. This position emphasizes effective people management to foster a culture of collaboration and continuous improvement across diverse teams.

Main Responsibilities:
  • Operational Efficiency: Implement strategies to enhance operational efficiency and customer experience globally. Align short-term execution with broader business objectives, ensuring swift response to market changes while maintaining service levels and managing costs.
  • Managing Dynamic Environments: Navigate complexities of rapid business growth and migration challenges. Adapt processes for new product launches while aligning operational capabilities with evolving demand.
  • Financial Performance: Meet cash cost service targets by analyzing financial metrics to balance operational costs with service delivery, ensuring profitability while supporting high-quality customer experiences.
  • People Management: Mentor and coach team members to enhance problem-solving and decision-making skills.
Key Performance Metrics:
  • Reliability: On-Time Delivery, Adherence to SLA for customer response time, Lead Time Accuracy/Effectiveness, Past due Targets
  • Customer Net Promoter Score
  • Cost to serve
  • S&OE Maturity
Requirements:
  • Bachelor's degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field.
  • Minimum of 10 years' experience in a multinational and high-growth industry.
  • Minimum of 4 years of experience in people management, leading diverse teams in a global environment.
  • Proven experience in Sales and Operations Execution (S&OE) or related roles.
  • Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
  • Strong analytical skills with the ability to interpret complex data and drive actionable insights.
  • Demonstrated leadership skills with the ability to lead and inspire diverse teams across different locations.


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