Operational Excellence Specialist
2 days ago
About Us
We are one of the Philippines' best capitalized private domestic universal banks. Our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.
We embody our Employee Value Proposition (EVP): "YOU matter."
Job Description- The Continuous Improvement Officer is responsible for using Lean Six Sigma principles to drive continuous improvement initiatives and operational excellence.
This role involves end-to-end project management including implementing changes in workflows, structures, trainings, and methodologies used by branches.
The CIO shall provide tools and techniques to drive towards a more efficient, effective and process-driven organization.
The CIO will partner with cross-functional heads in project workstream related to total branch transformation and optimization.
Key Responsibilities:
- Develops strategic and actionable plans to address identified gaps in branch data and customer-related issues.
- Drives the creation of breakthrough insights into branch-related processes which will align strategies with support units, resulting in enhanced customer-centric value.
- Investigates shortfalls, issues, and complaints in current business processes and develops initiatives that enhance productivity and staff satisfaction.
- Partners in workstreams related to Channel Strategy, Customer Experience, and Process Excellence initiatives.
- Creates reports, dashboards, and visualizations to understand projects and business performance.
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