Home-Based Customer Support Professional
20 hours ago
This role involves supporting a diverse portfolio of clients with customer service initiatives.
- To excel in this position, you will require strong proficiency in English and the ability to handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Utilize your research skills to retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Maintain high levels of productivity while following scripts, policies, and procedures.
- Protect customer privacy and handle sensitive information appropriately.
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Good troubleshooting and follow-up skills
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
The compensation is based on experience, offering a range of benefits and incentives to support and reward team members.
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