
Home-Based Customer Service Representative
1 day ago
We are seeking a customer service professional to provide exceptional support to clients via phone, email, and chat. As a remote agent, you will be responsible for resolving customer inquiries, addressing concerns, and escalating complex issues.
Your primary focus will be on delivering high-quality customer service, maintaining accurate records of customer interactions, and working collaboratively with internal teams to resolve issues.
Key responsibilities:
- Handle customer calls, emails, and chats professionally and efficiently.
- Resolve customer complaints and issues through effective problem-solving.
- Document customer interactions and maintain accurate records.
- Work collaboratively with internal teams to resolve complex customer issues.
- Meet or exceed performance metrics and sales targets.
Requirements:
- 1+ year of experience in customer-facing roles.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a remote team.
- Basic computer skills and familiarity with CRM software.
- Availability to work a minimum of 20 hours per week.
Benefits:
- Competitive hourly rate.
- Flexible scheduling.
- Opportunities for career growth and advancement.
- Professional development training and support.
- Recognition and rewards for outstanding performance.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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