Customer Support Professional

24 hours ago

Province of Palawan, Mimaropa, Philippines beBeeSupport Full time ₱2,400,000 - ₱4,800,000
Job Summary

We are seeking a highly skilled and experienced Customer Support Professional to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for our clients.

About the Role

The ideal candidate will have a strong background in customer support, with excellent communication and interpersonal skills. You will be responsible for providing prompt and efficient support to clients via phone, email, and chat, addressing customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.

Key Responsibilities
  • Provide support to clients via various channels including phone, email, and chat
  • Address customer inquiries, concerns, and issues in a timely and professional manner
  • Collaborate with internal teams to escalate and resolve complex technical problems
  • Identify opportunities for process improvement and efficiency in customer support procedures
  • Work closely with team members to implement enhancements to existing processes
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions
  • Contribute to the development and updating of knowledge base articles and support documentation
Qualifications
  • Professional English fluency
  • Experience using Salesforce
  • Minimum 3 years of experience in customer support
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously
Working Conditions

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we invite you to apply for this opportunity.


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