Home-Based Claims Resolution Specialist

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeClaims Full time ₱35,000 - ₱45,000
Remote Claims Specialist

We are seeking a skilled Remote Claims Specialist to join our team.

  • This is a full-time opportunity with a competitive salary package.

The successful candidate will be responsible for investigating and resolving customer claims related to branded and imprinted merchandise.

Key Responsibilities:

  • Manage and investigate incoming customer claims related to promotional product orders, including but not limited to incorrect or missing imprints, damaged or defective products, late or misdelivered shipments, pricing discrepancies, or billing concerns.

  • Work closely with internal departments such as production, art, sales, shipping, and customer service to gather relevant information, identify the root cause, and determine the appropriate resolution.

  • Communicate with customers professionally and empathetically throughout the claims process. Provide updates, explain investigation findings, and present resolution options.

  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts, in alignment with company guidelines and authorization levels.

  • Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems. Assist in preparing trend reports and contributing to process improvement initiatives.

  • Identify recurring issues and escalate them to the Claims Manager to help drive improvements in product quality, vendor accountability, and fulfillment accuracy.

Requirements:

  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment.

  • Strong analytical and investigative skills

  • Excellent verbal and written communication abilities

  • Ability to handle sensitive situations with professionalism and empathy

  • High attention to detail and strong organizational habits

  • Comfortable navigating multiple systems, including order management and CRM platforms

  • Ability to manage multiple claims simultaneously in a fast-paced environment

  • High school diploma or GED required.

  • Familiarity with the promotional products lifecycle, including customization methods (e.g., screen printing, embroidery, pad printing, etc.)

  • Experience working with vendors, decorators, and fulfillment partners

  • Proficiency in ERP and CRM systems used in the promotional products industry

What We Offer:

  • Permanent work-from-home setup

  • Company equipment provided

  • Internet stipends upon regularization

  • HMO Coverage

  • PTO credits and service incentive leaves

  • Major spring and winter company live events

  • Monthly employee appreciation virtual events

  • Company-provided career skills training courses

  • A company culture focused on your personal and professional growth

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