Patient Care Navigator Position

2 weeks ago

Imus, Calabarzon, Philippines beBeeCare Full time $50,000 - $60,000
Patient Care Coordinator

Role Summary:

We are seeking a compassionate and detail-oriented Patient Care Coordinator to guide patients through complex healthcare journeys with empathy and professionalism.

This role is ideal for individuals who possess excellent written and verbal communication skills, a strong understanding of the healthcare system, and a patient-centered approach. If you have experience in customer service, healthcare support, or care navigation, we encourage you to apply.

As a Patient Care Coordinator, you will serve as the primary point of contact for patients, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.

Responsibilities:

  • Patient Support & Coordination: Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answering Inquiries: Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Care Navigation & Education: Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  • Emotional Support & Advocacy: Provide compassionate listening and emotional support to patients managing complex medical issues.
  • Data & Documentation: Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.

Requirements:

  • Excellent Communication Skills: Excellent written and verbal communication skills in English (neutral accent preferred)
  • Healthcare Experience: 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Healthcare Knowledge: Strong understanding of the healthcare system and patient care processes
  • Technical Skills: Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Attention to Detail: Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate Approach: Compassionate, patient-centered approach with emotional resilience in fast-paced situations

Benefits:

  • Remote Work: Fully remote—work from anywhere
  • Flexible Hours: Monday to Friday, 11:00 AM - 8:00 PM EST
  • Generous PTO: Ample paid time off to rest and recharge
  • Health Coverage: HMO coverage after 3 months
  • Direct Mentorship: Grow through guidance from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Work and connect with professionals around the world

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