Expanding Patient Access Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeOperations Full time ₱550,000 - ₱750,000
Enrollment Operations Manager

We are seeking a talented individual to join our team as an Enrollment Operations Manager. This role will be responsible for driving growth across our top of funnel marketing function and serving as our inside sales representative for those interested in joining our program.

The ideal candidate will have experience in inside sales B2C roles with a track record of owning and scaling company processes. They will also possess strong attention to detail, the ability to work in a fast-paced environment with little direction, and highly collaborative and excellent written and oral communication skills.

This position will play a crucial role in ensuring patients have a delightful experience with us and helping Carda transform patient lives. As part of our small team, you will work collaboratively with members of our leadership team to make Carda Health's growth a model for other companies.

Key Responsibilities:
  • Serve as the first point of contact for patients who come to us by way of referral or website.
  • Handle questioning and feedback from all consumers who are interested in enrolling
  • Convert patients by enrolling them in our program
  • Navigate financial and subscription plan conversations with patients
  • Ensuring a smooth scalable patient enrollment process
  • Insurance enrollment and credentialing
  • Handling inbound non-clinical support and enrollment inquiries
  • Work with Carda's clinical staff and staff at referring physician offices to improve operational processes
  • Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly
  • Work closely with our product and marketing team to define clinical workflow priorities and determine the most high impact product changes
  • Execute on other strategically important projects, such as care package fulfillment and marketing funnel enhancements to ensure we delight our patients and customers

What We're Looking For:

  • 2+ years of experience in a inside sales B2C role with a track record of owning and scaling company processes
  • Strong attention to detail
  • Ability to work in a fast paced environment with little direction
  • Highly collaborative and excellent written and oral communication skills
  • Inherent growth mindset: you are always focused on improving faster and getting the team to do the same
  • Ability to track and report on a key metric or several key metrics that define your success

Nice To Haves:

  • Health-tech experience
  • Medical office administration experience
  • Experience and desire to work remotely (our whole team is remote)
  • Prior experience using technology tools including GSuite, ZenDesk, Slack

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