Remote Technical Support Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱35,000 - ₱50,000
Job Opportunity

We are seeking a skilled Remote Technical Support Specialist to join our team. As a key member of our support staff, you will provide top-notch technical assistance to customers via phone, chat, or email.

Responsibilities
  • Respond to technical support requests in a timely and professional manner
  • Dig into complex issues with hardware, software, and network systems
  • Guide customers through step-by-step solutions and escalate when necessary
  • Document all customer interactions accurately in our system
  • Stay up-to-date on product knowledge, services, and support procedures
  • Ensure customer satisfaction by delivering timely and effective resolutions
  • Foster collaboration with internal teams to enhance support processes and the customer experience
Requirements / Qualifications
  • 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skillful in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits & Perks
  • HMO coverage for employee and dependents
  • Dental coverage and in-house dental assistance
  • Meal allowance during training; additional allowances for clothing, laundry, and meals
  • Career growth opportunities and learning programs
  • Employee shuttle services; company events
  • Recognition, incentives, and opportunities for advancement
Other Information
  • We treat all employees with dignity and respect. We are an equal opportunity employer.
  • This job description may be revised at any time.

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