Remote Technical Support Expert

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱12,000 - ₱100,000
Job Summary

We are seeking skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting expertise for a variety of clients across industries.

This is a remote position that requires strong proficiency in English, both written and spoken. Candidates must have prior call center experience and reside within 80km of our office.

You will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

Main Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Key Skills and Qualifications:
  • Strong technical skills and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Prior call center experience
  • Residency within 80km of our office
Benefits:

This is a remote position that offers flexibility and autonomy. You will have the opportunity to work with a variety of clients and develop your technical skills. Additionally, you will receive ongoing training and development opportunities to help you grow in your career.

What We Offer:

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also provide ongoing training and development opportunities to help you grow in your career.

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