Remote Technical Support Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Remote Support Specialist Job Opportunity

We are seeking a skilled and customer-focused professional to provide technical assistance and troubleshooting support for various clients across industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

A strong proficiency in English, both written and spoken, is required. You must also have prior call center experience and reside within 80km of our office.

You'll need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Main Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications
  • Must be at least 18 years old
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO Coverage plus dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
Other Requirements
  • All MCI Locations
  • Authorized to work in the country where the job is based

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

  • Remote Technical Support Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time $90,000 - $108,000

    Job OpportunityWe're seeking a skilled Technical Support Specialist to join our team. As a member of our remote support team, you'll play a critical role in ensuring timely resolution of customer issues and delivering exceptional client service.Your primary responsibilities will include:Ticket Resolution: Analyze and resolve customer support tickets in a...

  • Remote Technical Support Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱20,000 - ₱25,000

    We're seeking a seasoned Technical Support Specialist to join our team on a remote basis. This role is ideal for individuals with a developer's mindset who thrive in troubleshooting and problem-solving environments.The successful candidate will be responsible for providing top-notch technical support for our growing CRM and automation platform, built on Go...

  • Remote Technical Support Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱35,000 - ₱50,000

    Job OpportunityWe are seeking a skilled Remote Technical Support Specialist to join our team. As a key member of our support staff, you will provide top-notch technical assistance to customers via phone, chat, or email.ResponsibilitiesRespond to technical support requests in a timely and professional mannerDig into complex issues with hardware, software, and...

  • Remote Technical Support Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱500,000 - ₱1,000,000

    Job OpportunityWe are seeking skilled technical professionals to provide exceptional customer support services. This role involves delivering expert assistance and troubleshooting solutions for a diverse range of clients across various industries.Offer technical guidance via phone, email or chatDiagnose and troubleshoot hardware, software and network...

  • Technical Support Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnician Full time ₱1,800,000 - ₱2,500,000

    IT Support RoleWe are seeking a skilled IT professional to join our team. As an IT Support Specialist, you will be responsible for providing exceptional technical support and services to our clients.The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work effectively in a fast-paced...

  • Technical Support Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeResponsibility Full time ₱1,000,000 - ₱1,500,000

    Job Title: Technical Support SpecialistWe are seeking skilled and customer-focused technical support specialists to provide high-quality technical assistance and troubleshooting support for a variety of clients across industries.Candidates must have prior experience in call center operations and strong proficiency in English, both written and spoken.This...

  • Remote Technical Support Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time $30,000 - $42,000

    Job TitleWe're seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and...

  • Remote Technical Support Expert

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱12,000 - ₱100,000

    Job SummaryWe are seeking skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting expertise for a variety of clients across industries.This is a remote position that requires strong proficiency in English, both written and spoken. Candidates must have prior call center experience and reside within 80km...

  • Technical Mobile Support Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time $114,100 - $204,400

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. The successful candidate will play a key role in providing technical expertise and support to our mobile development customers.This is a hands-on, high-impact position that requires strong technical skills, excellent communication abilities, and a passion for...

  • Voice Technical Support Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱7,200 - ₱8,400

    We are seeking a dynamic and skilled professional to fill the role of Voice Technical Support Specialist in a fractional capacity.Key Responsibilities:Provide technical support and troubleshooting assistance via inbound and outbound calls to assist customers with product inquiries and technical issues.Conduct live product demonstrations to showcase features...